Privacy Policy

Effective Date: 1/01/2026

Carpet Surgeon PDX LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including via SMS/text messaging.

Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Service details and appointment information

  • Payment-related information (processed securely by third-party providers)

Information is collected when you:

  • Fill out a contact or estimate request form

  • Schedule services

  • Call, email, or text us

  • Use our website

How We Use Your Information

We use your information to:

  • Provide and manage services

  • Communicate regarding appointments, estimates, and service updates

  • Send invoices, receipts, and service reminders

  • Respond to inquiries and customer support requests

  • Improve our services and customer experience

SMS/Text Messaging Disclosure

By providing your phone number and consenting to receive text messages, you agree to receive SMS messages from Carpet Surgeon PDX LLC, which may include:

  • Appointment confirmations and reminders

  • Service updates

  • Estimate follow-ups

  • Customer support communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

No Sharing of SMS Consent

SMS consent and phone numbers are NOT shared with any third parties or affiliates.

We do not sell, rent, or distribute SMS consent information.

Sharing of Information

We may share personal information only with trusted third-party service providers necessary to operate our business (such as payment processors or scheduling software). These parties are contractually obligated to keep your information confidential.

We do not sell or trade your personal information.

Data Security

We implement reasonable administrative and technical measures to protect your personal information. While no method of transmission is 100% secure, we strive to protect your data to the highest standard.

Your Rights

You may request to:

  • Review the personal information we have on file

  • Update or correct your information

  • Request deletion of your data, subject to legal obligations

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Carpet Surgeon PDX LLC

Phone: (503) 520-9717

Email: Office@CarpetSurgeonPDX.com

Website: https://www.carpetsurgeonpdx.com