Carpet Surgeon's Legacy Continues

Glen and Colleen founded Carpet Surgeon with a simple belief: do the job right, treat people honestly, and stand behind your work. Over time, they built more than a company, they built trust with Portland families and companies. That trust is what drew me here.

I grew up in the carpet cleaning and repair world, working alongside my dad in his own business. I learned early that quality, attention to detail, and respect for someone’s home matter. When I moved to Oregon, I wasn’t looking for just any job, I was looking for a company that shared those same values. I found that the moment I met Glen at the Carpet Surgeon.

Working side by side with Glen for five years, I learned the standards that made this company what it is. As Glen and Colleen prepared for retirement, we stepped in — not to change what worked, but to protect it. Our goal wasn’t to start something new. It was to carry on a legacy.

Today, Carpet Surgeon continues with the same craftsmanship, honesty, and care it’s been known for, now led by a husband-and-wife team fully invested in its future. I bring over 20 years of hands-on experience, and Sydney brings her strength in organization, operations, and long-term planning.

It’s an honor to carry this legacy forward and keep Carpet Surgeon trusted for generations to come.

— Justin & Sydney

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2018 Angie's List Super Service Award

Update, October 2026: Angie's List is now called Angi. Carpet Surgeon earned the Super Service Award year after year for more than a decade, and this 2018 award is part of that record. Since January 2026 the business has been run by Justin and Sydney Flirt, carrying the same standards forward: an IICRC Certified Firm with a 5.0 Google rating across 290+ reviews. Meet the team, read recent reviews, or get a free estimate.

Carpet Surgeon is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2018.

“Service pros that receive our Angie’s List Super Service Award represent the best in our network, who are consistently making great customer service their mission,” said Angie’s List Founder Angie Hicks. “These pros have provided exceptional service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2018 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List and undergo additional screening.

Carpet Surgeon has been listed on Angie’s List since 2005. This is the 13th year Carpet Surgeon has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

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Selling Your Home?

Getting your home ready to sell? Many people know that spring is a great time to put your house on the market. They also know that home buyers expect sellers to put their best foot forward when it comes fixing up their home.

If you have problem areas in your carpet—like snags or ripples—no need to replace it! Repairing or restretching can be a cost-effective way to make your carpet look new again. At Carpet Surgeon, we specialize in repairs and enjoy coming up with creative solutions to help our customers. Here's an example...

Right now through the end of April, we're offering residential customers $30 off any repair or restretching. First-time customers also receive 10% any carpet cleaning. Call us today for a free estimate!

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Make A Great First Impression

Most companies know the value of making a good first impression. Your waiting room or reception area says a lot about your business. A clean and calm waiting room shows clients that you care and creates a positive first impression. And since these spaces are high-traffic areas, it’s important to give them the attention they deserve when it comes to cleaning.

At Carpet Surgeon, we have over 35 years of experience in commercial carpet and upholstery cleaning, and we can create a custom maintenance plan for your business, so you’re always making a great first impression. We also clean office partitions, chairs, and other furniture, creating a clean working environment that will improve staff morale.

Right now, Carpet Surgeon is offering $50 off any commercial upholstery cleaning. And, as always, we provide free estimates.

Shouldn't your business present the best image it can to your clients? Contact us today!

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Carpet Maintenance Can Save Your Business Money

What is Encapsulation?

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What is Encapsulation?

Encapsulation cleaning is a low-moisture, interim maintenance method that yields great-looking, clean carpets in less time and for less cost.

This method, designed for commercial environments, is ideal for businesses that don't have time to wait for carpet to dry from traditional hot water extraction. Although traditional hot water extraction cleaning must still be performed from time to time on difficult stains or heavily soiled areas, encapsulation cleaning helps prolong the time in between cleanings. Because encapsulation is so efficient, this process provides a continual high level of appearance at a lower price than other methods.

The encapsulant works by attacking all soils commonly found in carpeting. The encapsulation chemistry surrounds each soil particle and then dries to a brittle crystal that is easily removed by subsequent dry vacuuming.

Interested in encapsulation? Right now we're offering a free encapsulation cleaning with any commercial service. Check out our Fall Special for details and contact us today for your free estimate.

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Make A Great First Impression

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How to Keep Your Furniture Clean

When you book your carpet cleaning, don't forget the furniture! Just like carpets, the fabric on your sofa and chairs holds dirt, animal hairs, germs, and other unwanted particles that can irritate allergies or trigger health problems. With over 35 years of experience, Carpet Surgeon will choose cleaning products that are safe for your upholstery to professionally remove these allergens and contaminants. And as always, our products are people, pet, and planet friendly.

Once your furniture is clean we offer additional treatments to keep it clean, such as deodorizers and special protective coatings so your upholstery will resist dirt and stains. These treatments are especially helpful for homes with children or pets, or busy commercial settings.

Let Carpet Surgeon clean your furniture and help keep it clean! And right now you can take advantage of our Fall Special and receive $50 off an upholstery cleaning when you book a carpet cleaning! Contact us today.

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Commercial Carpet Maintenance: How Regular Care Saves Your Business Money

Updated October 2026.

When you take care of things, they last longer, and carpet is no different. Clean it on a schedule and fix small problems while they're small, and your carpet looks better, lasts longer and needs replacing far less often. For most businesses, that's the real savings.

Where the savings come from

• Longer carpet life. Gritty soil acts like sandpaper on carpet fibers. Removing it regularly slows the wear that makes traffic lanes look gray and matted.
• Smaller repairs. A loose seam or a frayed edge at a doorway is a quick fix. Left alone, it spreads and turns into a bigger repair or a trip hazard.
• Warranty protection. Many carpet warranties require regular professional cleaning, so keeping a schedule keeps that coverage intact.
• A better first impression. Clients and patients notice stained entries and dingy waiting rooms.

What a maintenance plan looks like

Every building is different, so our commercial carpet maintenance plans are built around your traffic and your schedule. A typical plan includes:

• Regular cleaning of entries, hallways and other high-traffic areas
• Periodic deep cleaning with hot water extraction
• Spot treatment between visits
• Upholstery, office partitions and hard floors as needed
• After-hours and weekend scheduling so your team never sees us working

Encapsulation or hot water extraction?

Low-moisture encapsulation cleaning is great for frequent maintenance because carpet is dry and ready for traffic quickly. Hot water extraction is the deeper restorative clean. Most commercial plans use both.

Signs your carpet is overdue

• Gray or dark traffic lanes from the door to the desks
• Matted entries and hallways
• Spots that keep coming back
• Musty odors, especially after rainy weeks

We clean offices, dental and medical offices, restaurants and property management buildings across the Portland metro. See our commercial carpet cleaning services, request a free assessment, or call (503) 520-9717.

2017 Angie's List Super Service Award

Update, October 2026: Angie's List is now called Angi. Carpet Surgeon earned the Super Service Award year after year for more than a decade, and this 2017 award is part of that record. Since January 2026 the business has been run by Justin and Sydney Flirt, carrying the same standards forward: an IICRC Certified Firm with a 5.0 Google rating across 290+ reviews. Meet the team, read recent reviews, or get a free estimate.

Carpet Surgeon is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.

“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

Carpet Surgeon has been listed on Angie’s List since 2005. They have received the Angie’s List Super Service Award for over 10 years.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals. 

Keep reading

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Related services: Customer Reviews · Who We Are

Indoor Allergens in Carpet: What's Hiding and How to Remove It

Updated October 2026.

The EPA notes that levels of some indoor air pollutants can be two to five times higher than outdoor levels. Carpet works like a big filter: it traps dust, pet dander, pollen and the grit tracked in on shoes, which keeps it out of the air you breathe. The catch is that a filter only works until it's full.

What collects in carpet

• Dust mites and their debris
• Pet dander and hair
• Pollen tracked in from outside, especially during Portland's spring tree pollen season
• Fine soil and grit that wears down carpet fibers
• Smoke and cooking residue that settles over time

Why vacuuming isn't enough

A good vacuum with a HEPA filter removes loose, dry soil from the top of the carpet. It can't reach the oily residue that holds soil to the fibers or the particles packed down near the backing. Hot water extraction flushes the carpet with heated water and pulls it back out with strong suction, removing what a vacuum leaves behind.

How often to have carpet professionally cleaned

• Most homes: every 12 to 18 months
• Homes with pets, kids or allergy sufferers: every 6 to 12 months
• Rentals and offices: on a regular maintenance schedule

Keeping it cleaner between visits

• Vacuum high-traffic areas a few times a week
• Put walk-off mats at every entry, especially during the rainy months
• Take shoes off at the door
• Blot spills right away instead of scrubbing

Cleaner carpet, without harsh chemicals

Carpet Surgeon is an IICRC Certified Firm, and we offer eco-friendly carpet cleaning for families who want a deep clean without heavy chemical residue. See our carpet cleaning service in Portland, get a free estimate, or call (503) 520-9717.